What's the actual difference between a merchant of record and a payment processor, and does it matter for my SaaS?
A payment processor moves money. A merchant of record is the legal seller in every jurisdiction where a transaction occurs, which means they file the VAT returns, handle sales tax remittance, and absorb chargebacks. If you're selling SaaS subscriptions into the EU, UK, Australia, or Canada, the distinction matters immediately: without an MoR, those tax obligations land on your company regardless of your size or where you're incorporated.
Is Paddle's 5% plus $0.50 fee competitive, or should I be shopping around on price?
It's competitive for companies prioritizing compliance automation over margin optimization. At $10,000 MRR, you're paying roughly $550 in Paddle fees. FastSpring's pricing isn't published at the same level of transparency, and Cleverbridge typically negotiates custom rates at higher volumes. Dodo Payments advertises 4% plus $0.40 for US transactions, but it's a newer entrant with less documented enterprise coverage. The real cost comparison includes what you'd spend on a tax compliance stack and a finance hire if you went with a processor instead.
Does Stripe count as a merchant of record? The sales rep made it sound like it might.
Stripe is not a merchant of record. It processes payments on your behalf, but you remain the seller of record and retain full responsibility for tax collection, VAT filing, and compliance in every market. Stripe Billing adds subscription logic on top, which is genuinely useful, but it doesn't change the liability picture.
We sell a usage-based product with a seat component. Which MoR platforms actually handle that billing model natively?
Paddle supports metered billing alongside fixed subscriptions, which covers the hybrid seat-plus-consumption model without custom engineering. FastSpring handles it for many mid-market digital products. Recurly and Chargebee are stronger on billing logic complexity, but remember they're not MoRs, so you'd be layering a separate compliance solution on top.
What's the payout timing situation with Paddle, and does it matter if we're under $5M ARR?
Payout timing matters most when you don't have a credit facility or a cash buffer. Paddle's standard payout schedule runs on a rolling basis, and contractual SLA terms should be confirmed in writing during procurement. If you're pre-Series A and your runway depends on predictable cash, ask any MoR vendor for a documented SLA committing to sub-7-day payouts before signing.
Does FastSpring actually handle enterprise-level invoicing, or is it better suited to self-serve checkout?
FastSpring handles hosted checkout and tax compliance well for mid-market digital products, but Cleverbridge is the name that surfaces for enterprise B2B SaaS with complex invoicing, purchase order workflows, and contract-based billing. If your sales motion involves a finance team on the buyer's side, Cleverbridge is worth a direct conversation.
Which of these platforms has SOC 2 Type II and PCI DSS Level 1 certifications that will hold up in an enterprise security review?
Paddle, FastSpring, and Cleverbridge all carry both certifications, and they're audited rather than self-attested. Confirm that the certificates are current before submitting to your buyer's vendor review process, as annual renewal gaps do occur. Newer entrants in this category may self-attest on PCI compliance, which typically won't satisfy enterprise procurement requirements.
We're expanding into Southeast Asia and Latin America. Which MoR covers local payment methods like Boleto and Alipay, not just cards?
Paddle covers 240-plus regions and includes localized payment methods beyond cards, including Boleto for Brazil and Alipay for China. FastSpring has solid global coverage for most of the same markets. PayPro Global and 2Checkout also surface in the data for software sellers expanding into emerging markets. The right check is to ask each vendor for a current list of supported payment methods in your specific target countries, not their general coverage claims.