VOL. I · ISSUE 32SATURDAY, AUGUST 15, 2026
THE

AI Picks

a research journal from Whaily
AI PICKS

Conversation intelligence: AI Picks

3 niches16 tools tracked- live prompts

Conversation intelligence tools record sales calls, transcribe them, and surface coaching moments, deal risks, and product feedback for revenue leaders. The category has consolidated around three names. The interesting differences sit in the AI scoring quality, the integrations into the CRM and rev-ops stack, and how cleanly the platform handles customer success calls in addition to net-new sales calls.

The top tools, across every angle

Aggregated AI mentions across our 3 niche pages in this category. Tools at the top show up no matter which buyer angle a model is asked to consider.

  1. 1

    Gong

    11 mentions
    • Haiku 4 5
    • 2.5 Flash
  2. 2

    Clari

    7 mentions
    • Haiku 4 5
    • 2.5 Flash
  3. 3

    Salesforce Einstein

    4 mentions
    • Haiku 4 5
    • 2.5 Flash
  4. 4

    Avoma

    4 mentions
    • Haiku 4 5
    • 2.5 Flash
  5. 5

    Chorus by ZoomInfo

    3 mentions
    • Haiku 4 5
    • 2.5 Flash
  6. 6

    Clari Copilot

    3 mentions
    • Haiku 4 5
    • 2.5 Flash
  7. 7

    Outreach

    2 mentions
    • Haiku 4 5
    • 2.5 Flash
  8. 8

    Chorus

    2 mentions
    • Haiku 4 5
    • 2.5 Flash
  9. 9

    HubSpot Sales Hub

    2 mentions
    • Haiku 4 5
    • 2.5 Flash
  10. 10

    Pipedrive

    2 mentions
    • Haiku 4 5
    • 2.5 Flash
  11. 11

    Salesloft

    2 mentions
    • Haiku 4 5
    • 2.5 Flash
  12. 12

    Mindtickle Call AI

    2 mentions
    • Haiku 4 5
    • 2.5 Flash

Segments inside conversation intelligence

Each card opens a deeper page with the full leaderboard, per-model picks, and buyer FAQ for that segment.

What AI is saying right now

We track many prompts on this category for our customers. Below is a sample of the most recently run tracked prompts for conversation intelligence, with what each AI model surfaced. The full set is much wider than this taste.

No tracked-prompt runs yet for this industry. As Whaily customers add prompts in this category, the most recent runs will surface here.

What buyers care about in conversation intelligence

  1. Recording and scoring across QBRs, EBRs, onboarding, and renewal calls

  2. Custom scorecards aligned to CSM playbooks, not MEDDIC

  3. Churn signal detection that fires inside the workflow

  4. Two-way sync with the CS platform and the CRM

  5. Per-seat pricing that fits a CS team budget

  6. Conferencing coverage across Zoom, Google Meet, Teams, and Webex

  7. Searchable transcript library shared with product and support

  8. Coaching surface a CS leader can actually run

  9. Two-party consent compliance for customer recordings

  10. SOC 2 Type II and a clean data deletion path on customer request

Sources AI cites in conversation intelligence

Methodology: how we source and measure.